{"id":2906,"date":"2023-02-04T11:38:52","date_gmt":"2023-02-04T03:38:52","guid":{"rendered":"https:\/\/www.alotk.com\/?page_id=2906"},"modified":"2023-02-04T11:54:54","modified_gmt":"2023-02-04T03:54:54","slug":"online-customer-service-system-en","status":"publish","type":"page","link":"https:\/\/www.alotk.com\/?page_id=2906&lang=en","title":{"rendered":"\u5728\u7ebf\u5ba2\u670d\u7cfb\u7edf-en"},"content":{"rendered":"

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Visitor dialogue<\/h4><\/div>
Visitors do not need to download and install any software and plug-ins. They can directly click the website customer service icon or link to talk with customer service, which is very convenient.<\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Unlimited seats<\/h4><\/div>
Set up multiple people online at the same time, no matter how large the amount of consultation is, the consultation customers will be automatically assigned according to the busy degree of the line, that is, the newly consulted customers will be automatically assigned to the customer service personnel with fewer customers<\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Active invitation<\/h4><\/div>
Actively invite online visitors to start a conversation and turn passivity into initiative. Help you understand the interests of users and catch every potential customer. The system can automatically pop up an invitation dialog box for visitors.<\/span><\/div> <\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″]
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Designated customer service<\/h4><\/div>
Specific relevant consultation, enter relevant departments to achieve accurate consultation. Support the grouping and naming of customer service job numbers, such as: Pre-sales consultation <\/a>\u3001 After-sales customer service <\/a> , technical support, etc. <\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Customer service transfer<\/h4><\/div>
Transfer between customer service personnel. For example, when a customer service is busy or a customer requests to designate a customer service, mutual transfer can be realized. <\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Auto answer<\/h4><\/div>
You can set the automatic response content, which can be greetings, FAQs, and so on. These contents will be displayed after the visitor clicks the customer service inquiry or accepts the inquiry invitation. <\/span><\/div> <\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″]
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Chat record<\/h4><\/div>
The background can query the conversation records between customer service and visitors according to the time or designated customer service. In the dialog box, the customer service can also save the records directly to the local computer<\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Diversified style<\/h4><\/div>
The customer service system provides multiple style options, including image floating style, icon fixed style, text fixed style, list floating style, etc., which can be freely selected according to your needs. <\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Custom customer service icon<\/h4><\/div>
Improve the corporate image and make customers feel more professional. Custom customer service icon means that you can set customer service icon according to your own requirements or the image of the company. <\/span><\/div> <\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″]
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Custom LOGO<\/h4><\/div>
The client dialog LOGO can be replaced with its own LOGO, and the LOGO link can be modified to improve the professional image of the enterprise. <\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Bidirectional transmission<\/h4><\/div>
Online two-way transmission of documents, pictures, etc., with IE as the core, customers can view after downloading. <\/span><\/div> <\/div>[\/vc_column][vc_column width=”1\/3″]
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Traffic statistics<\/h4><\/div>
Analyze the traffic, customer information and consulting data of the website from multiple angles, and comprehensively analyze the visitors who log in to the website. <\/span><\/div> <\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

All-intelligent cloud customer service<\/h2>\n

Provide you with customer service system solutions <\/span><\/p>\n